Barbara glanz, csp, cpae florida capitol city speakers. Nov 02, 2015 a month later she received a phone call from a 19yearold grocery bagger named johnny. Inspired by johnny the bagger 9781608100491 by blanchard, ken. Glanz, csp, cpae, is the speaker who inspired johnny the bagger and a member of the prestigious speaker hall of fame. Each and every member of your team will be coming up with their own ideas of how to deliver that extra special service after they read this book. I liked what you talked about, he said, but at first i didnt think i could do anything special for our customers. More than five million people have been touched by this story. Jun 16, 2009 barbara glanz, csp, works with organizations that want to improve morale, retention, and service and with people who want to rediscover the joy in their work and in their lives. The story of johnny the bagger, currently making the rounds of retail blogs, shows how it can be done.
Based on the work of celebrated author and speaker barbara glanz, johnny the bagger. Nov 11, 2018 the simple truths of service is an inspiring true story about johnny, a very special young man whose creative choices will spark the way your company approaches their clients. This is your invitation to join our free email program. This program, johnny the bagger, was inspired by a true story about a young man with down syndrome who changed the culture of a grocery store by being creative and giving customers more than they expected. This book provides tips and techniques for offering extraordinary service to both internal and external customers and helps each person learn to create positive memorable customer experiences, build. The simple truths of service from the new york times bestselling author of the one minute manageryour competitive edge in todays business environment is all about the power of loyalty. She is the author of eleven bestselling howto books, including. Inspired by johnny the bagger ignite reads ken blanchard, barbara glanz on. The story about this young man called johnny to protect his anonymity comes from barbara glanzs personal. Building his book around johnny, a special bagger at a food store, blanchard shows how the smallest act of kindness, and individuality can make or break any company or relationship. About three weeks after i had spoken to the supermarket employees, my phone rang late one afternoon.
Jan 01, 2005 an unforgettable true story about a young man with down syndrome who changes the culture of a grocery store. Handle with care motivating and retaining employees creative, lowcost ways to raise morale, increase commitment, and reduce turnover recent studies show two astounding facts that. Johnny heard barbara glanz, well known author and speaker, talk about customer service and making a difference. Browse the amazon editors picks for the best books of 2019, featuring our. The simple truths of service half price books marketplace. This simple, true story of an encounter that barbara glanz had at one of her speaking. Books by ken blanchard speaking secrets of the masters. Glanz, barbara and a great selection of similar new, used and collectible books available now at great prices. She is the author of eleven bestselling howto books. Johnny the bagger from barbara glanz barbara glanz. Each and every member of your team will be coming up with their own ideas of how to deliver that extra special service after they read this. We are where we should be, doing what we should be doing. Barbara glanz, one of fewer than 500 certified speaking professionals worldwide, works with organizations that want to improve morale, retention, and service and with people who want to rediscover the joy in their work and in their lives.
Apr 17, 2007 johnny the bagger an unforgettable true story about a young man with down syndrome who changes the culture of a grocery store by being creative and giving his customers more than they expect. By putting his own personal mark on each customer interaction, johnny makes it clear that the bottom line of service is. The simple truths of service by barbara glanz youtube. Inspired by johnny the bagger by blanchard, ken, glanz, barbara isbn. Johnny the bagger training video dvd celebrates the power. Anyone who has seen the story of johnny the bagger knows it is very inspiring and i wish it were really true, but i suspect it is not. There is so much more valuable information in the pipeline headed your way. Download it once and read it on your kindle device, pc, phones or tablets. Barbara glanz is an author and motivational speaker, with an emphasis on building strong workplaces in our workplace. A true story of customer service inspires employees as they follow the true story of johnny, a young man with downs syndrome. Jan 29, 2014 train for active listening, questioning, etc.
Engage your students during remote learning with video readalouds. Use case studies to open discussions group activities soap story, johnny the bagger role playing, scavenger hunts. Johnny is young man living with down syndrome who changes the culture of a grocery store by being creative and giving the customers more than they expect. An unforgettable true story about a young man with down syndrome who changes the culture of a grocery store. The story of johnny the bagger from a live speaking engagement by barbara glanz. Use features like bookmarks, note taking and highlighting while reading the simple truths of service. By putting his ownpersonal mark on each customer interaction, johnny makes it clear that the bottom line of service is. The simple truths of service inspired by johnny the bagger.
Barbara glanz is a keynote speaker and industry expert who speaks on a wide range of topics. Gildan media is proud to bring you these uplifting and lifechanging inspirational books from simple truths, which can be used throughout every facet of your life. Barbara glanz speakers bureau and booking agent info. How one person can transform your store entrepreneur. This book ignited my longheld passion for customer service delivery so. The story about this young man called johnny to protect his anonymity comes from barbara glanzs personal experience as a. The story of johnny the bagger teaches us that we can provide exceptional, from the heart service to each of our customers and make a real difference in our workplace. By putting his ownpersonal mark on each customer interaction, johnny makes it clear that the bottom line of service is to lead with the heart. The simple truths of service is an unforgettable true story about johnny, the. The simple truths of service is an inspiring true story about johnny, a very special young man whose creative choices will spark the way your company approaches their clients. The story of johnny the bagger teaches us that we can provide exceptional, fromtheheart service to each of our customers and make a real difference in our workplace. The simple truths of service is an unforgettable true story about a very special young man who takes a chance and changes the culture of a grocery store. Everyday low prices and free delivery on eligible orders. He proudly informed her that he had down syndrome and told his story.
Johnny the bagger a true story of customer service owen. Aug 19, 2010 the story of johnny the bagger, currently making the rounds of retail blogs, shows how it can be done. The simple truths of service inspired by johnny the. Bestselling authors ken blanchard and barbara glanz have written a book that.
A month later she received a phone call from a 19yearold grocery bagger named johnny. The simple truths of service is an unforgettable true story about johnny, the grocery store bagger with down syndrome whose creative approach to customer service will inspire your company to stand out from the competition. Instead of featuring myself this month on the newsletter, i decided to share the story of johnny the bagger. Watch as johnny the bagger makes a positive choice about his personal responsibility and commits to provide heartfelt service with. Books by barbara glanz on amazon barbara glanz amazon book collection.
Login sign up settings sell books wish list isbn 9781608100491 actions. A true story of customer service, celebrates the incomparable power of customer service delivered from the heart. Known as the business speaker who speaks to your heart as well as to your head, barbara is the author of twelve books, including the simple truths of appreciation, care packages for the workplace, and 180 ways. Johnnys story captures a universal truth of service lead with the heart. Inspired by johnny the bagger kindle edition by blanchard, ken, glanz, barbara. Based on the work of noted author and speaker, barbara glanz, this inspiring new program features the true story of johnny, a young man with down syndrome who made a positive choice about his personal responsibility to provide fromtheheart service and. In july 2005 she coauthored a book with ken blanchard titled the simple truths of service inspired by johnny the bagger. Based on the work of noted author and speaker, barbara glanz, this 17 minute inspiring new program features the true story of johnny, a young man with down syndrome who made a.
Barbara glanz communications spreading contagious enthusiasm. Handle with care motivating and retaining employees. This message proves that anyone and everyone can treat others the same way that johnny did. The simple truths of service is an inspiring true story about johnny, a very special young man whose creative. The simple truths of service is a customer service classic that will grab your heart and not let go. Based on the work of noted author and speaker, barbara glanz, this inspiring new program features the true story of johnny, a young man with down syndrome who made a positive choice about his personal responsibility to provide fromtheheart service and changed. An unforgettable true story about a young man with down syndrome, who changes the culture of a grocery store by being creative and giving the. This program, johnny the bagger, was inspired by a true story about a young. He took the message to heart and decided to make a difference to his customers by sharing a positive thought with them every. The simple truths of service has 1 available editions to buy at half price books marketplace. The simple truths of serviceinspired by johnny the baggertm. Congratulations to dont be evil by rana forhoohar, a penetrating indictment of how todays largest tech companies are hijacking our data, our livelihoods, our social fabric, and our minds.
The story of johnny the bagger barbara glanz communications. Millions of people have been inspired by johnnys story to realize how one. Johnny the bagger, a true story of customer service, celebrates the incomparable power of customer service delivered from the heart. The personal techniques used by 22 of the worlds top professional speakers speakers roundtable, cavett robert, ken blanchard. Using her masters degree in adult learning, she has spoken on 7 continents and in all 50 states to organizations as diverse as nordstrom, honda, the nat. Barbara is the author of twelve books, including the simple truths of service inspired by johnny the bagger coauthored with ken blanchard. Inspired by johnny the bagger, which she cowrote with ken blanchard. The simple truths of appreciation how one person can make a difference. Johnny the bagger an unforgettable true story about a young man with down syndrome who changes the culture of a grocery store by being creative and giving his customers more than they expect. Barbara glanz, csp, works with organizations that want to improve morale, retention, and service and with people who want to rediscover the joy in their work and in their lives. Barbara claims that the family does not want their identities revealed. When johnny finds a way to put his own personal signature of care on every interaction, his inspired action ripples out in unexpected and inspiring ways.
I love this storybook and purchased for work to add to our training library. The story of johnny the bagger barbara glanz youtube. Barbara glanz generally travels from fl, usa and can be booked for private corporate events, personal appearances, keynote speeches, or other performances. The person on the line told me that his name was johnny and that he was a bagger in one of the stores. Mar 29, 2018 barbara glanz is an author and motivational speaker, with an emphasis on building strong workplaces in our workplace. Creative customer service with johnny the bagger and the. Barbara glanz certainly made an impact on the members of the ceo council of tampa bay. Add to bookbag sell this book add to wish list set price alert.
The story begins with employeemotivation expert barbara glanz. The simple truths of service by ken blanchard overdrive. Millions of people worldwide have been touched by the precious story of johnny the bagger. The simple truths of service unforgettable true story about a very special young man who takes a chance and changes the culture of a grocery store. It is a testament to the impact barbara glanzs message of hope, that one person can make a difference, has had on thousands of people, both through her speaking and writing. Simple truths of service by ken blanchard overdrive. A member of the prestigious speaker hall of fame and one of fewer than 700 certified speaking professionals worldwide, barbara glanz, csp, cpae, works with organizations to improve morale, retention and service and with people who want to rediscover the joy in their work and in their lives. An unforgettable true story about a young man with down syndrome, who changes the culture of a grocery store by being creative and giving the customers more than they expect. She is the first speaker on record to have spoken on all 7 continents and in.
Barbara glanz newest book, building customer loyaltyhow you can help keep customers returning, is scheduled for release in december 2010. Using her masters degree in adult learning, she has spoken on 7 continents and in all 50 states to. The simple truths of service simple truths simple truths. The simple truths of service inspired by johnny the bagger book more info.
Based on the work of noted author and speaker, barbara glanz, this 17 minute inspiring new program features the true story of johnny, a young man with down syndrome who made a positive choice about his. It is based on her signature story about a young man with down syndrome who completely changed the culture in the grocery store where he was employed after hearing barbara speak. A few years ago, she spoke at a convention for a large grocery chain with over 3,000 people attending. Creative customer service with johnny the bagger and the simple. A true story of customer service, celebrates the incomparable power of customer service delivered. Barbara is also the author 12 books, including the simple truths of service. Inspired by johnny the bagger blanchard, ken, glanz, barbara on.
Based on the work of noted author and speaker, barbara glanz, this inspiring program features the true story of johnny, a young man with down syndrome who made a positive choice about his personal responsibility to provide fromtheheart service and. The story of johnny the bagger barbara glanz duration. Barbara gets a call from a young man who introduces himself as johnny. By putting his own personal mark on each customer interaction, johnny makes it clear that the bottom line of service is to lead with the heart. Barbara glanz, csp, cpae barbara glanz certified speaking professional barbara glanz the first speaker on record to speak on all 7 continents barbara glanz national speakers association nsa council of peers award for excellence an honor for professional speakers who have reached the top echelon of platform excellence. About the real story this program, johnny the bagger, was inspired by a true story about a young man with down syndrome who changed the culture of a grocery store by being creative and giving customers more than they expected. He also told me that he was a person with downs syndrome. This new version of the best selling book about how one person, johnny the bagger.
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